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Online Contacts for Lucky Nugget Players in Canada and New Zealand

Lucky Nugget support can be contacted at any time of the day and night. Whether you have a general question about our casino or face a technical bug on our website, you will be able to get our assistance. We have three major communication channels:

If you have a complex issue that needs some additional documents or images to be attached, you should write a letter to our Lucky Nugget mail box. We take the responsibility to process your request within 24 hours.

If you have an urgent inquiry that needs to be addressed here and now, you should send a message in a live chat. Our specialists will check it within a few minutes. If there is a queue on the line, you might need to wait a bit longer. 

Players from Canada and New Zealand have an opportunity to give us a call. After the registration, you will find the toll-free Lucky Nugget telephone number in the “Call Us” section. No need to say that a phone conversation will be the fastest and easiest way to handle your Lucky Nugget issue.

Depending on the specificity and complexity of your issue, you can choose the most suitable option. All communication channels can be accessed via a mobile app and desktop browser. Our specialists never fail to sort out things in any format.

Apart from contact channels, we also give you a chance to solve your problem yourself. Thus, you can always check the FAQ page that contains the most common questions asked by players. If you find the necessary information there, you won’t need to spend more time on writing and sending messages to us.


Is Lucky Nugget safe?

Lucky Nugget Casino operates in compliance with the MGA regulations, which guarantees a safe environment for gaming and betting activities. Thanks to the 128-bit SSL mechanism integrated into the website, all personal and financial data remains totally safe.

Who owns Lucky Nugget?

Lucky Nugget Casino belongs to the Digimedia Group of Casinos, also known as the Palace Group of Casinos.

What are Lucky Nugget’s sister casinos?

Lucky Nugget belongs to the Digimedia Group along with the other 19 casinos. These include Casino Epoca, Jackpot City, Spin Palace, Ruby Fortune, etc.

What is the minimum deposit to be placed at Lucky Nugget Casino?

There are several deposit options, each of which has its limits. Whether you use Visa, Neteller, or ecoCard, there might be some differences. However, most payment options require you to invest at least $10 or its equivalent in other currencies.

How long does it take to cash out at Lucky Nugget Casino?

Depending on the selected payment method, it may take up to 7 days to see money on your bank account. The use of Visa Card is considered to be the fastest way to cash out your winnings as it takes just a few minutes.

What to do if you forget your password for a Lucky Nugget account?

To resent your password, you won’t be able to use Lucky Nugget telephone number. Instead, you will click on the “Forgot Password” button, enter your username, and follow the link sent to your Lucky Nugget mail.

What is the RTP percentage at Lucky Nugget?

Thanks to the RNG (Random Number Generator) at Lucky Nugget, the RTP is currently estimated at 95.73%.

I have won a reward, but my account suddenly switched off. What should I do?

If you win something at Lucky Nugget, you will automatically get it reflected on your account. When you switch on your computer again or log into your account via a mobile app, you will find the reward waiting for you. Alternatively, you can contact Lucky Nugget support to make sure that everything is active.